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FAQs

FAQs

 

1. When do you ship to?

Delivery times will vary depending on location and should take around 7-15 days. Items are fully traceable once shipped.

 

2. What happens if the product I've ordered isn't in stock?

Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.

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3. I haven't received an email confirmation for my order.

Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.

 

4. Will I get an order confirmation?

Once you've placed your order, we'll send you a confirmation email containing all the details of your order.

5. What do I do if my item is faulty after I have worn it?

We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please return this to us for a full refund. We will refund, via the original method of payment, the price paid for the item on the receipt. If this is the only item on your order we will also refund the delivery charge. Please refer to our Returns & Rufund Policy.